A very interesting article over at the ZDNet Enterprise Web 2.0 blog showing how the whole user/IT ecosystem should work. I think more IT professionals should read this as it is a great return-to-your-roots guide to being a truly successful IT professional. Plus, as part time users in the form of testers and early adopters of the very technologies we sometimes try to force on users, we are the ones responsible. It is our duty to ensure that should either the user or the IT professional decide to part ways, the whole system doesn't come crashing down due to any lack of communication, documentation, or understanding of the products and/or services involved in our delicately balanced tech ecosystem.
Buzz Out Loud - 03.30.06